Your Privacy Matters to Us
We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our utility services and website. By using our services, you agree to the practices described in this policy.
1. Information We Collect
We may collect the following types of information:
Personal details (name, phone number, email address)
Service-related information (address, utility type, service requests)
Payment and billing information
Website usage data (IP address, browser type, pages visited)
2. How We Use Your Information
Your information is used to:
Provide and manage utility services
Process payments and invoices
Communicate service updates and support
Improve our website and service quality
Comply with legal and regulatory requirements
3. Information Sharing & Disclosure
We do not sell or rent your personal data. Your information may be shared only with:
Trusted service partners or contractors
Payment processing providers
Government or regulatory authorities when legally required
All third parties are required to protect your data.
4. Data Protection & Security
We take reasonable technical and organizational measures to protect your personal information against:
Unauthorized access
Data loss or misuse
Alteration or disclosure
However, no online data transmission is completely secure.
5. Cookies & Tracking Technologies
Our website may use cookies to:
Improve user experience
Analyze website traffic
Remember user preferences
You can control or disable cookies through your browser settings.
6. Data Retention
We retain personal information only for as long as necessary to:
Fulfill service requirements
Meet legal, accounting, or regulatory obligations
Once no longer needed, data is securely deleted.
7. Your Rights
You have the right to:
Access your personal information
Request correction or updates
Request deletion of your data (subject to legal limits)
Withdraw consent for marketing communications
Requests can be made by contacting us.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
10. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page. Continued use of our services indicates acceptance of the updated policy.