Our Refund Commitment
We value our customers and aim to provide reliable and transparent utility services. This Refund Policy explains the circumstances under which refunds may be issued and the process involved. By using our services, you agree to this policy.
1. Eligibility for Refunds
Refunds may be considered under the following conditions:
The service was paid for but not delivered
The service was cancelled within the allowed time frame
A duplicate or incorrect payment was made
A technical or operational issue occurred from our side
All refund requests are subject to review and approval.
2. Non-Refundable Services
Refunds will not be provided in the following cases:
Services that have already been completed
Delays caused by external factors beyond our control
Incorrect information provided by the customer
Change of mind after service execution
Emergency or priority services once initiated
3. Cancellation Policy
Customers must request service cancellation before work begins.
Cancellation requests received after service initiation may not be eligible for a refund.
Approved cancellations may qualify for a full or partial refund depending on the service stage.
4. Partial Refunds
Partial refunds may be issued when:
A portion of the service has already been delivered
Administrative or processing costs have been incurred
Materials or resources have already been allocated
The refundable amount will be calculated after deduction of applicable charges.
5. Refund Request Process
To request a refund, customers must:
Contact our support team via email or phone
Provide payment proof and service details
Clearly state the reason for the refund request
Incomplete or unclear requests may result in delays.
6. Refund Processing Time
Approved refunds will be processed within 7–14 business days.
Refunds will be issued using the original payment method where possible.
Processing time may vary depending on banks or payment providers.
7. Service Disruptions
We are not responsible for service interruptions caused by:
Government regulations or utility authorities
Natural disasters or force majeure events
Third-party service providers
Such disruptions do not qualify for refunds.
8. Right to Refuse Refunds
We reserve the right to refuse a refund if:
The refund request does not meet eligibility criteria
Misuse, abuse, or violation of our Terms & Conditions is identified
False or misleading information is provided
9. Policy Updates
This Refund Policy may be updated at any time without prior notice. Continued use of our services indicates acceptance of the updated policy.